Customer Service Representative

Cavco Industries · Lancaster, TX

Full-timeCustomer Service/Call CenterPosted Jul 20, 2026
Apply now →

Job description

Customer Service Representative The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed. ESSENTIAL DUTIES & RESPONSIBILITIES • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service or billing complaints. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Refers complaints of product or service failure to appropriate departments for investigation. • Coordinates customers' service needs with other departments as required to ensure customer service. • May receive orders, resolve complaints about billing, and explain how to use product or service. MINIMUM QUALIFICATIONS • High school diploma and 2 - 4 years of relevant, related experience • Some college preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply on company site →

More jobs in Lancaster, TX

Driver

Brenntag AG · Lancaster, TX

Chemical Distribution Driver Daily operation and driving of a power unit (Class 8 tractors and lower) for chemical distribution. Job requirements will include transport of HAZMAT and non-hazardous materials. This is both liquid and dry material. Requirements will include movements to satisfy outside delivery (customers/vendors), in plant movements (spotting), and/or inter-company branch transfers. Types of deliveries are: • Bulk deliveries of liquids and solid materials that will include loading and offloading of materials from appropriate trailer configurations. Drivers will participate in the loading/unloading process using pumps, air, etc. to move product. Process will include management of entire process including transport, proper transfer and delivery of product, securement after completion, and execution of all applicable paperwork. • Packaged deliveries of materials in drums, IBCs, or other containers in liquid form. Palletized material (dry or liquid) and supersacks (dry) of product. Process will include management of entire process including transport, proper transfer and delivery of product, securement after completion, and execution of all applicable paperwork. Candidate must operate a tractor, trailer, or applicable service vehicle in a safe and efficient manner. Driver must comply with all applicable DOT, OSHA, and site-specific rules and regulations during the performance of job functions. This is including, but not limited to, site and driver safety, packaging, labeling, marking, loading/unloading, placarding, pre-inspection, daily logs, and reporting repairs. Candidate must follow all Brenntag operating procedures and work instructions. In addition, the candidate must follow all safety policies and procedures while on a customer/vendor site. Certification to operate pallet jacks (electric or manual) is a requirement. If required by the location, be certified to operate a forklift and applicable accessories. Must be able to operate dock locks, dock levelers, and additional applicable equipment for delivery/pickup of material. Candidate must properly care for all assigned equipment. This includes all ELDs, virtual gateways, camera systems, and tracking units on all tractors and trailers. Must maintain good housekeeping on the equipment and ensure it is in good working order prior to use. Candidate must remain in communication with supervisor and/or dispatcher to receive delivery instructions. Education and Experience • High school diploma, general education degree (GED), or US military experience. • Candidates with prior experience in working with chemical delivery may be considered if education or service requirements are not fully met. • Must meet all components of driver qualifications (DQ) for employment. • Driving: Must Possess: • a Class "A" CDL with Tanker, Bulk, and/or Hazmat Endorsement (as required for role). • a current DOT medical card • If your position has PFT requirements to wear a respirator, cannot have any facial hair that may interfere with a respirator. • current TWIC card or show proof of application in process (if location requires) • ability to drive a manual transmission. • Driving: Preferred if have: • a minimum of 1 year liquid bulk hauling experience or a minimum of 3 years commercial truck driving experience • certification from Accredited Commercial Driving Academy Other Job Requirements: • Willingness to work overtime or weekends as needed. • Comfortable with general warehouse duties and the use of applicable equipment. • Detail and customer oriented with good organizational skills. • Complete all training as required. • Observe, follow, and enforce all company policies and procedures. • Always represent the company in a professional manner. • Ability to read, comprehend and conduct detailed and simple instructions in English and write simple correspondence. • Ability to add, subtract, multiply and divide in all units of measure. • Ability to learn and operate technology-based devices such as smart phones, tablets, transportation platforms (e.g., Samsara) to conduct normal safety, compliance, and business operations. • Must be willing to operate power units that utilize advanced camera and safety systems (i.e., Samsara) for compliance purposes. • Must reside local to area (within sixty miles). No lodging provided. • Must pass pre-employment drug screen and background check. • Must pass E-verify check. • Other responsibilities as assigned. • This job has no supervisory responsibility. Physical Requirements • Must pass a pre-employment DOT fit-for-duty exam. • Must be able to sit and drive for long hours. • Must be able to step into and out of equipment safely. • Must be able to stage, move, set up, operate, and break down equipment while performing loading/delivery tasks. • Lifting ability up to 75 pounds. • Frequently pushes, pulls, or moves up to 150 pounds. • Must be able to wear a respirator (if required for role) and all other personal protective equipment. • Must be able to load and unload hazardous material. • Must be able to climb ladder. Our Offer • We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. • Individual development, on-the-job training, and development programs designed to help our employees grow in their careers. • Paid parental leave. • Education assistance program • Employee assistance program • Various healthcare plan options as well as 401(k) Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.). Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to or view the poster at

NewFull-timeTrucking
Apply →

$20.75/hr

Customer Service Representative

DHL Express · Lancaster, TX

Customer Service Rep DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of the role include: BOL fillings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, picking and packing. Shift: First Shift Hours: 8:00am - 4:30pm Days: Monday - Friday Pay: $20.75 per hour Required Qualifications: Previous experience with Manhattan WMS, Proficient at Microsoft Office. Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30th day - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: • Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. • Maintain customer records and update account information. • Maintain financial accounts by processing customer adjustments. • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. • Perform other duties as assigned. Required Education and Experience: • High School Diploma or Equivalent • 0-12 months of system, data entry or reporting experience • 0-12 months of warehouse experience, preferred Our organization is an equal opportunity employer.

NewFull-timeCustomer Service/Call Center
Apply →

$18/hr

Forklift Driver

Elite Staffing Company · Lancaster, TX

Forklift Driver Lancaster, Texas Type: Temporary Warehouse Salary: $18 Per Hour Job Description Forklift Driver The Forklift has the overall responsibility and authority over ensuring that instructions are carried out as directed from the warehouse supervisor or foreman for the shift. This position reports directly to the warehouse supervisor or foreman and indirectly to the Warehouse Manager. Essential Functions & Key Responsibilities: • Follow all safety guidelines as applicable. This is a safety sensitive position. • Forklift, scissor-lift, pallet jack, and propane handling certification must maintained. Forklift must certify every 3 yrs. • Completely hands on with a minimum of no less than 8 hours a day on the floor. • Must be able to help and support training of new personnel on their shift in shipping and/or receiving procedures. • Pull orders and load trucks with 100% accuracy. Provide all proper documentation to Logistics Coordinator for final order processing. Prepare shipping documents for each shipment as applicable. • When applicable, receive incoming goods against purchase orders and complete paperwork. • Stage production areas for next shift based on schedule. • Ensure re-packing of damaged cartons is completed within your shift. • Stage all raw materials, blanks and finished goods accordingly to warehouse layout plan. • Ensure all finished goods in assigned locations are cycle counted as requested with a minimum of 98% accuracy. Report discrepancies to Inventory Coordinator. • Organize warehouse properly, rotating stock in FIFO pattern • Good attendance and punctuality required • General housekeeping (GMP on shift basis) / Maintain audit ready status on daily basis • Complete all assigned duties prior to leaving for the day. • Must be computer literate with the ability to use workstations or hand held devices, fax, email, copiers and printers. • Must have excellent organizational skills with attention to detail. • Miscellaneous other duties as directed by the Warehouse Supervisor or Foreman or Warehouse Manager. Candidate Requirements: • Minimum of a high school education or GED required • Minimum of 2 years' experience driving a forklift required • Ability to read and write in English • Ability to work with minimum supervision. • Normal Dexterity Required. • Ability to lift a maximum of 35 lbs. as necessary. • Ability to work well in a team environment & motivate others within the team • Bilingual a plus 18.00/hr ($17 plus $1 for shift) 3pm to 11pm Monday thru Friday Lancaster, TX 75134 Please send resumes to AMARQUEZ@elitestaffinginc.com All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status. Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI may be used to collect information and grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on our website.

NewFull-timeWarehousing/Logistics
Apply →

$29.50–$32/hr

Local Delivery Driver (CDL A or B)

Linde plc · Lancaster, TX

Local Delivery Driver (CDL A or B) Linde Gas & Equipment Inc. Lancaster, TX, United States | req28975 What you will enjoy doing: • Deliver products to customers by making an average of 10-12 stops per day, while touching freight, completing paperwork, and providing excellent customer service • Accurately count and record the quantities and styles of products delivered and picked up • Complete hazardous material shipping orders papers in accordance with DOT regulations • Conduct and report pre-trip and post-trip inspections • Identify need for timely vehicle repairs and/or maintenance • Build relationships and partnerships with internal and external customers to meet goals and objectives of the business and customer needs • Continuously build your knowledge on how Linde's business operates and succeeds to help organization to continue growing, plus other duties as assigned What makes you great: • High school diploma or GED, along with proficiency in reading and writing in English • Two (2) years of consecutive driving experience or recent certification from a Truck Driving School, along with a valid Class A or B CDL • This role requires you to be 21 years or older • Hazmat endorsement on your CDL or must obtain one within 60 days of hire • No preventable accidents, license suspensions, or moving violations in the past two (2) years • No alcohol-related convictions within the last 10 years • Ability to pass a DOT physical and obtain a medical certificate • Ability to push, pull, move, and lift a minimum of 75 pounds Why you will love working with us: Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions. What we offer you! Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! Pay Range: $29.50 - $32.00 per hour, depending on experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

NewFull-timeTrucking
Apply →