$12.50/hr
Member Services Representative-1st Shift weekdays (6am-2pm)
Planet Fitness · Wichita, KS
Job description
Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occasionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. Compensation: $12.50 per hour
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