Barista (Full Time)

Job description

BARTISA - FULL TIME Reports to Food & Beverage Manager : position is non-exempt WHO WE ARE Located in the historic Hippee Building in downtown Des Moines, Surety Hotel celebrates the city's past while helping shape its future. Housed in a beautifully restored, 1913 Beaux-Arts landmark and now part of Marriott's Autograph Collection, Surety blends independent character with world-class hospitality. Inspired by the meaning of a surety bond, we make a promise as well; unmatched service, incredible design, and a superior level of hospitality rooted in connection and community. With 137 guest rooms and suites, vibrant gathering spaces, and onsite dining at Mulberry Street Tavern, Surety is both a destination for travelers and a point of pride for the City of Certainties. WHO YOU ARE You enjoy and excel in the fast-paced and often high-pressure environment to execute what is needed in exceeding our guest's expectations and demonstrating the Aparium difference. You are attentive, courteous, efficient and motivate others by inspiring confidence, respect, enthusiasm, and collaboration. You are highly organized and can work in an often-unpredictable environment to meet deadlines, all while maintaining a positive and professional demeanor. If you are looking to take the next step in your hospitality career and create world-class experiences while making great money, then the Surety Hotel is for you. THE ROLE Baristas report to the F&B Director and F&B managers/supervisors and works in a team environment with other servers, server assistants, bartenders, barbacks, dishwashers, cooks, and chefs. It is critical the person in this position possess a strong background in the art of coffee and tea making. As a barista, you will be responsible for creating memorable guest experiences. Your interactions may be brief ones, but your guests know they can count on you to get their day started with a smile. All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating all of our team members just like we treat our guests- giving a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed WHAT YOU WILL DO • Uphold and role model the company's principles of People, Place and Character; and ensure you are always modeling the way of our values that drive collaboration, intuition and translocal hospitality • Use recipes and accurate measures for consistent products • Ensure money is accurately accounted for • Create lasting impressions on all guests • Work in an organized and clean fashion with the utmost respect for your guests, peers, equipment, and workspace • Demonstrate a sense of urgency to provide an amazing guest experience • Use your product knowledge to enhance guest experiences with add-ons • Pass on your extensive knowledge of the coffee world to your guests who are interested • Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities • Observe conditions of all physical facilities and relay any challenges to the F&B Director, F&B manager/supervisors to make corrections and improvements as needed • Communicate effectively with the chef on the line to ensure all guests get their food as ordered in timely fashion • Communicate effectively with servers to ensure all guests get their beverages as ordered in a timely fashion • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer. WHAT YOU WILL NEED • Minimum of 1 (one) year experience as a barista in either a coffee shop, free standing or hotel restaurant. • Ability to work flexible shifts including, mornings, evenings and weekends • High school diploma or GED required • Ability to have TIPS or Food Safe certification from a reputable organization • Ability to calculate basic math principles to meet proper menu ingredients and perform inventory • Ability to work in a fast-paced environment for extended periods of time to meet high volume business • Ability to lift, balance and carry up to 25lbs to transport dry goods inventory, equipment, etc. • Ability to lift, balance and carry (with assistance) up to 100lbs to transport dry goods inventory, equipment, etc. • Adaptable interpersonal skills to communication and address all employee levels of the hotel • Professional proficiency of the English language in reading, writing and verbal communication As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.