Patient Access Representative (Full-Time)
The Iowa Clinic · West Des Moines, IA
Job description
Description Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading... A day in the life... Wondering what a day in the life of Patient Access Representative at The Iowa Clinic might look like? • Manage patient flow by monitoring waiting areas, coordinating with clinical staff, and communicating delays. • Perform front-desk operations including patient check-in/check-out, scheduling, and maintaining an organized, welcoming environment. • Accurately collect, update, and manage patient demographic, insurance, and financial information in the EMR. • Verify insurance eligibility and benefits; communicate financial responsibilities and collect payments. • Handle calls, messages, and EMR task lists, ensuring timely follow-up and issue resolution. • Support registration workflows, including kiosks, document management, and resolving data errors. • Assist patients with billing, insurance questions, estimates, and prior authorizations. • Maintain compliance with privacy, security, and regulatory standards. • Collaborate with team members, provide coverage as needed, and support overall clinic operations with flexibility and professionalism. This job might be for you if... Education • High school diploma or equivalent. Qualifications • Prior customer service experience required. Previous medical office or healthcare experience strongly preferred. • Familiarity with insurance plans, billing processes, and revenue cycle workflows preferred. • Typing, filing, telephone, and basic Microsoft Office proficiency required. • Working knowledge of insurance plans and verification processes (preferred). • Proficiency with EMRs, Microsoft Office applications, and general office equipment (preferred). Know someone else who might be a great fit for this role? Share it with them! What's in it for you • One of the best 401(k) programs in central Iowa, including employer match and profit sharing • Employee incentives to share in the Clinic's success • Generous PTO accruals • and paid holidays • Health, dental and vision insurance • Quarterly volunteer opportunities through a variety of local nonprofits • Training and development programs • Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night... we could go on and on • Monthly departmental celebrations, jeans days and clinic-wide competitions • Employee rewards and recognition program • Health and wellness program with up to $350/year in incentives • Employee feedback surveys • All employee meetings, team huddles and transparent communication
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