Retail Customer Service Associate

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.

Job Description: • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate. Job ID: 1845527BR Title: Customer Service Associate Company Indicator: Walgreens Employment Type: Full-time Job Function: Retail Full Store Address: 15601 HICKMAN RD,CLIVE,IA,50325 Full District Office Address: 15601 HICKMAN RD,CLIVE,IA,50325-07985-07967-S External Basic Qualifications: • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications: • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 07967-CLIVE IA Pay Type: Hourly Start Rate: 15 Max Rate: 17.5

Seasonal Team MemberJob SummaryThe Seasonal Team Member supports store operations during our peak business period by assisting with merchandising, freight, front-end operations, and customer service. This role works across multiple areas of the store, including the sales floor, front end, stockroom, and receiving areas, to help maintain a clean, organized, well-stocked environment and deliver a customer-focused shopping experience.Note: This is a seasonal/temporary position intended to provide additional staffing support during peak business periods. Employment in this role is temporary in nature and does not guarantee ongoing employment. Seasonal Team Members are welcome to apply for regular part-time or full-time positions for which they qualify as opportunities become available.ESSENTIAL FUNCTIONS* Demonstrates a positive attitude, works with a sense of urgency, and executes assigned responsibilities in accordance with company policies and procedures.* Contributes to a customer-focused environment while providing exceptional customer service.* Works collaboratively with Team Members and leadership to achieve store goals and deliver an exceptional customer experience.* Performs cashier and front-end duties as assigned, ensuring transactions are completed accurately and efficiently while delivering a positive shopping experience.* Processes freight; sorts, stocks, and replenishes merchandise in designated areas in accordance with store merchandising guidelines.* Performs store recovery, conditioning, and housekeeping tasks as assigned, both inside and outside the building.* Completes assigned tasks and workload requirements efficiently and within established timeframes.* Supports customer satisfaction, inventory accuracy, shrink reduction, safety, and loss prevention initiatives to help ensure the store operates effectively and profitably.* Performs all other duties as assigned based on business needs.QUALIFICATIONS* Must be at least 18 years of age.* High School Diploma or equivalent preferred.* Ability to work a flexible schedule, including nights, weekends, and select holidays.* Strong verbal, written, and comprehension skills with the ability to communicate clearly and effectively.* Ability to work effectively both independently and as part of a team.* Strong attention to detail and ability to follow established standards and processes.* Demonstrates integrity, reliability, and ethical behavior in all interactions with customers, team members, and leadership.* Adaptable and able to manage multiple priorities in a fast-paced environment.WORKING CONDITIONS* Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching.* Lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.* Climb ladders and work at varying heights as needed.* Comfortable working in a retail environment that includes the sales floor, stockroom, and receiving areas, with exposure to varying temperatures.* Safely operate standard retail equipment, including pallet jacks, rolling carts, and balers.* Perform repetitive motions, including lifting, pushing, and pulling.SUMMARY OF BENEFITSPart-Time Seasonal* 25% Store Discount

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People • Follows instructions of supervisors and assists other team members in performing store functions • Assists in the training of store team members Service • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs • Ensures all customer problems are resolved quickly and to the satisfaction of the customer • Takes complex customer orders using order systems and provides accurate pricing information • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents • Maintains a safe, clean and orderly retail Store Profit • Ensures confidentiality of customer data and careful handling of documents, media, and packages • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage • Takes preemptive action to prevent errors and waste • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management • Performs multiple tasks at the same time • Looks for opportunities to improve knowledge and skills within the retail Store • Able to operate with minimal supervision • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.