Customer Service/ Phone Intake Representative

Job description

About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary: Tryfacta is seeking a Customer Service/ Phone Intake Representative for our client in Madison WI,53705. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now! Position Title: Customer Service/ Phone Intake Representative Location: Madison WI, 53705 Duration: 4 Months Work Schedule: Monday through Friday 35/ hr week Pay rate: $13.07/hr Responsibilities for this position include, but are not limited to: • Answer incoming calls and make outbound calls. • Assist customers with their inquiries. • Communicate courteously with customers by telephone, e-mail, or letter. • Provide a high level of personalized customer service. • Take notes of conversations with customers. • Investigate and solve customer problems. • Update databases with changes to the details and status of each customer. • Use of a variety of computer applications and databases related to call center services and credentialing. • Arrange the distribution of information to managers and coworkers • Maintain respect and discretion. • Follow up inquiries as required via emails or call backs. • Keep accurate records of discussions or correspondence with customers. • Meet with others to discuss possible improvements to customer service. Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.