Customer Service Representative - Government Products (8/31 Start Date)
Medica · Centralia, WA
Job description
Customer Service Representative - Government Products (8/31 Start Date) Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closelywith providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business. This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 7:00am CST- 8:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST. Key accountabilities include: • Customer service experience in a healthcare related setting preferred • Excellent verbal and written communication skills • Able to deliver high quality service to Medica's members • Ability to interact with the team and support each other in dealing with customer issues • Advanced ability to multi task and manage time efficiently is needed • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment Required qualifications include: • High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement • 2+ years of customer service experience Schedules after training vary based on business need and may include: • 8:00am-5:00pm • 9:00am-5:30pm • 9:30am-6:00pm • 10:00am-6:30pm CST (shift differential incentives are offered for this later shift) • 10:30am-7:00pm CST (shift differential incentives are offered for this later shift) • 11:30am-8:00pm CST (shift differential incentives are offered for this later shift) • 12:00pm- 8:30pm CST (shift differential incentives are offered for this later shift) • 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift) • *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs. This position is a remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $33,300 - $41,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratorynetwork, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance howwork gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Genetics is seeking a Customer Service Support Representative I - Remote Work schedule: Monday-Friday 8:30am - 5:00pm PST / 9:30am - 6:00pm MST/ 10:30am - 7:00pm CST / 11:30am - 8:00pm EST Shift difference for 11:30am EST - 8pm EST Responsibilities • Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options. • Review reports and patient accounts to determine appropriate account resolution actions. • Research and resolve billing, insurance, and account-related issues. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone. • Maintain performance goals. • Ability to become proficient with processes after completing a structured training program. Minimum Qualifications • High School Diploma or GED equivalent ? • 1 year or more healthcare related call center customer service experience Preferred Qualifications • 3 months or more XIFIN experience • 1 year or more call center experience or healthcare-related customer service • 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) • 1 year or more patient billing • 1 year or more women's genetics, health and oncology experience • 1 year or more molecular testing reimbursement • 1 year or more Medicare and Medicaid experience • Bilingual in English and Spanish Additional Job Standards • Strong verbal and written communication skills • Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy • Establish protocols and procedures; cross-functional collaboration. • Work and learn in a fast-paced environment • Attention to detail and focused • Team-oriented mindset with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Explain billing or account information clearly and professionally • Energetic, passionate customer service • Customer-focused problem solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements Application Window Closes: 7/23/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 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Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. 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