Customer Service Representative

Planet Fitness · Urbandale, IA

Full-timeCustomer Service/Call CenterPosted Jul 26, 2026
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Job description

Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities: • Greet/meet potential members, providing a great customer experience. • Handle front desk related tasks: • Answering phone calls in a polite and friendly manner to assist with questions or concerns. • Taking info calls and tours • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. • Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements: • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications: • Honesty and good work ethic • Strong customer service skills • Basic computer proficiency Physical Demands: • Standing and walking at least 75% of the shift • Talking in person or on the phone at least 75% of the shift • Must be able to lift to 50 lbs. less than 30% of the time. Benefits: • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for self and one family member or friend • Team Member Support Team • Health, Dental and Vision Insurance • Critical Illness Insurance • Short Term Disability Insurance • Accident Insurance • Voluntary Life Insurance • Pet Insurance • HSA - Advancement Opportunities

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