Front Desk Agent

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers.Your Role:As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:* Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards* Merchandising and stocking as needed* Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable* Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders* Managing sales transactions while working assigned cash register* Maintaining security of cash and protecting company assets* Other duties as assigned*Your Skills and Experience:* High school diploma or equivalent is preferred* Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred* Ability to follow instructions and interpret operational documents is required* Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation* Excellent customer service and relationship management skills are required* Strong organizational and communication skills are required* Strong problem-solving and decision-making skills are required* High level of integrity is required* Proficiency in basic math for cash accounting is requiredYour Perks and Benefits:We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:* Employee Assistance Program* Retirement plans* Educational Assistance* And much more!We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Part time3175 W Vine Street,Kissimmee,Florida 3474103912Dollar Tree

Front Desk Agent

Guest Services · Kissimmee, FL

Front Desk Agent Compensation Amount: 16.00 USD Hourly Job Summary The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Job Description Essential Functions • Provide administrative, reception and program support to management and staff. • Manage phone activity including providing general knowledge to callers. • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. • Register and assign rooms to guests. • Provide quotes for room rates and up-sell the guest when possible. • Assist in coordinating the Front Desk and the Housekeeping Department. • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. • Responds to guest inquiries. • Resolves guest complaints within scope of authority, otherwise refer the matter to the management. • Maintain awareness of safety issues, and report them immediately to your manager. Skill and Knowledge Requirements Include • High School Diploma preferred. Minimum of at least 16 years of age. • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. • Computer proficiency. • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. • Ability to arrange and coordinate schedules for reservations. • Excellent interpersonal, administrative, telephone and other communications skills. Physical and Mental Requirements • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. • Ability to stand for the entire work day and to climb steps regularly. • Ability to sit at a desk and monitor phones for extended amounts of time. • Ability to withstand temperatures in indoor and outdoor environments. • Reading and writing work-related documents in English. • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. • Constantly communicates and receives verbal communication with other employees in a fast-paced environment. • Physical presence at the job site is essential to perform job duties. Equipment Used • Typical office equipment (computers, phone system, fax, copiers, scanners, among others). • Reservations system. POS system. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

Resort Front Desk Agent- MTR

Lemon Juice · Kissimmee, FL

Looking for a dedicated, team-oriented candidate to join our Front Desk team at our Magic Tree Resort in Kissimmee, FL! Work Type: Full-time. Hourly. Year-round. Work Schedule: 32-40 hours a week. 8-hour shifts. Must be available to work weekends and holidays. Robust benefits available for this position. Position Summary: Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change. Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors. Key Duties/Accountabilities • Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call. • Speaks to guests and co-workers using clear, appropriate, and professional language. • Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. • Talks with and listens to other associates to effectively exchange information. • Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email). • Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine. • Ensures rates match market codes and that any exceptions are documented and include an explanation. • Secures valid form of payment (e.g., credit card, cash) prior to issuing room key. • Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. • Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. • Accommodates requests for room changes when possible. • Communicates to appropriate staff that there are guests that are waiting for an available room. • Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp). • Assigns room according to guest request and preferences whenever possible. • Informs guest of any messages (e.g., voicemail, mail, faxes) received for them and send to room if required. • Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping. • Clears departures in computer system to document that rooms are no longer occupied. • Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns. • Reviews requests for late check-outs and approve according to occupancy. • Files guest paperwork or documentation. Preferred Qualifications **Kindly be advised that all educational credentials listed on your resume will be subject to verification and validation.** • High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience • Vocational School Degree or Business Certification. Company Culture • Celebrate Success • Strive for Excellence • Seek to Understand • Adapt Quickly • Tell the Truth • Change Champions • Human Centric

OverviewWhy You Want to Work Here:* We offer weekly pay and competitive wages* Flexible scheduling* Options for medical, dental and vision starting at less than $10/week* Life insurance, short-term disability and voluntary benefits* 401(k) retirement savings plan with a company match after 1year of service* Anniversary pay (must meet eligibility requirements)* Discounted shift meals and a 25% discount when dining as a guest* Opportunities - we train and provide career opportunities so you can advance and growWho We Are:It all began with a single family-owned restaurant and the vision to give people something special: a connection to seafood and the coast. Over fifty years later, every seat in our over 500 restaurant family is an extension of that founding passion. We proudly set the table for our guests' favorite meals and moments because we are more than just a place to eat and work. We are part of the communities we serve, and this is where new friends become familiar faces.Your responsibilities as a Dishwasher/Utility will include, but are not limited to:* Cleaning and maintaining all areas of the restaurant* Cleaning and sanitizing all dishware, flatware, glassware, pots, pans and cooking utensils* Safely and correctly operating the dishwasher and other equipment* Emptying all trash in the kitchen and other areas* Working as one kitchen, by supporting the Cooks with prep work, preparation of our signature Cheddar Bay biscuits, and other tasks as needed* Focusing on your team and guests - every decision made should always have the guest and team in mind* Following all cleanliness and safety protocolsWhat it Takes to Succeed (Physical Job Requirements)* Must meet the minimum age requirement and authorized to work in the country you are applying* Culinary experience preferred* Ability to bend, reach, stoop and lift up to 50 pounds safely* Ability to move about the restaurant and remain standing for an 8 - 12 hour shift* Team player with attention to detail and ability to multi-taskThe physical demands described above are representative of those that must be met by employees to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.BIG plans are on the horizon for Red Lobster. Our team and restaurants are great today, but our future is even better. There is no better time than now to be a part of the Red Lobster Family!* We are proud to be an equal opportunity employer who provides a welcoming workplace for everyone. We are committed to providing equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, or veteran status*