Service Delivery Coordinator

Service Delivery Coordinator Habitat Learn is an education technology company focused on making learning accessible for every student. At Habitat Learn we help people capture what matters. We provide high-quality, real-time note-taking, and captioning services for university/college lectures, corporate meetings, and major events. We bridge the gap between spoken word and accessible text, and we rely on a flawless schedule to make it happen. We are looking for an organized Service Delivery Coordinator to join our Operations team. In this role, you are communicating with our Note-takers and Captioners to schedule and plan each semester to ensure our students are receiving reliable and consistent service. Your responsibility is to match the right service provider with the right class, subject matter expertise, and last-minute cancellations with ease. Key Responsibilities • Daily Calendar Management: Coordinate and assign note-taking and captioning shifts for live lectures, corporate webinars, and events from September to May. • Booking Creation & Assignment: Efficiently log upcoming captioning sessions into our proprietary booking system and assign them to the appropriate Captioners and Note takers. • Capacity Planning: Communicate with recruitment to recruit or activate backup service providers to ensure 100% coverage. • Real-Time Problem Solving: Handle last-minute call-outs, technical difficulties, or schedule shifts with urgency and composure. • Quality & Matchmaking: Ensure specialized subjects (e.g., advanced medical lectures or technical engineering seminars) are paired with Note-takers and/or Captioners who have the appropriate background. • Contractor Relations: Act as the primary point of contact for our team regarding availability, scheduling policies, and updates.