Assistant Store Manager
Journeys · Tulsa, OK
Job description(tap to read)
COMPANY OVERVIEW Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle such as Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs and Hey Dude. Through strategic artistic partnerships, event sponsorships, exclusive content, creative collaborations with musicians, and a focus on giving back to the community through charitable events and volunteer programs— Journeys has become more than just a retailer, but a universal part of teen and youth culture. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted – but encouraged and embraced. Journeys is an attitude you can wear. Journeys is always looking for great people to join our team! For more information check out: WHY WORK FOR JOURNEYS? • We celebrate and reward success! • Rapid promotion opportunities for top performers - we promote from within • We are a family with an • We encourage you to embrace your individuality • You get to work in a fun environment with the coolest people around • We conduct business with integrity and passion • Excellent benefits and employee discount • Compensation includes base pay, sales commission, and bonus potential* JOB SUMMARY To assist Store Manager and Manager In Training with recruiting, hiring, training, and managing store personnel to achieve store and personal sales goals, control expenses, and to protect company assets. ESSENTIAL JOB FUNCTIONS • Meet and exceed store and personal sales goals and standards of performance • Assist in recruiting and hiring of high caliber employees with in-store needs • Assist in training and developing a successful sales team • Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices • Ensure that all company initiatives are properly implemented and to the standard of the company direction • Recognize talented staff and develop them for growth within the company • Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training's absence • Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager In Training's absence • Effectively communicate all store needs to Store Manager and Manager In Training • Resolve customer issues effectively • Provide a fun, full service experience to all customers • Complete bank deposits • Understand the Journeys culture and demonstrate it to the team JOB REQUIREMENTS • Prior retail management experience preferred • 6–12 months retail sales experience • Excellent interpersonal and customer service skills • Desire to succeed in fast-paced retail environment • Willingness to learn • Completion of all training programs leading up to Co-Manager position or equivalent training • Ability to work 45 hours per week • Ability to work night and weekend shifts • Ability to climb, reach, bend, and lift up to 50 pounds • Stand for long periods of time • Must be at least 18 years of age* * Age requirements for full-time employment may vary based on state PAY AND BENEFITS Check out the following website for more information on all our awesome benefits: *The pay rate, commission, and bonus structure varies per job title, county, city, state or province. Benefits offered may include medical, vision, and dental insurance, a vacation package, and community service hours but may also vary by state, province, or territory. For clarification, refer to PRE-APPLICATION DISCLOSURES Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, veteran status, pregnancy, childbirth, or related medical condition, physical or mental disability of otherwise qualified individuals, medical condition, genetic information, sexual orientation, citizenship, marital or registered domestic/civil union partner status, gender identity and/or expression, or any other factor that the law protects from employment discrimination. All employment decisions are based on business needs, job requirements and individual qualifications. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions in force, recall, transfer, leaves of absence, compensation and training. Any applicant or employee who needs a reasonable accommodation to apply for employment or to perform the essential functions of his or her job should email or call (615) 367-7467. Genesco's employment practices will continue to be directed toward full utilization of all available human resources. We believe that this approach to our human resources is not only legally and morally proper, but also is an intelligent and economic business practice.
Customer Service Representative - State Farm Agent Team Member
Randy John - State Farm Agent · Tulsa, OK
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People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update. About Rytech Restoration Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide. Hours: 11-am 8pm EST What You'll Do You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this: ▪ Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations ▪ Assign and dispatch service requests to technicians via email and internal platforms ▪ Accurately enter and update assignments, notes, and scheduling details across multiple systems ▪ Track job status and ensure timely updates, including inspection schedules and completion milestones ▪ Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems ▪ Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job ▪ Maintain detailed, organized documentation so everyone on the team has the visibility they need ▪ Identify gaps or inefficiencies in workflows and flag them for improvement ▪ Perform other duties as assigned to support the needs of the team and business Required: ▪ High school diploma or equivalent ▪ 1 or more years of customer service, dispatch, or administrative experience ▪ Excellent written and verbal communication skills ▪ High attention to detail and accuracy in data entry and documentation ▪ Ability to manage multiple priorities in a fast-paced, high-volume environment ▪ Comfortable navigating multiple software systems and email platforms at the same time Preferred: ▪ Experience in restoration, insurance claims, dispatch, or call center operations ▪ Familiarity with CRM or job management platforms ▪ Experience handling escalations or service recovery situations You Will Thrive Here If You Are ▪ Someone who stays calm and focused when the volume picks up ▪ A self-starter who takes ownership and does not wait to be directed ▪ Detail-oriented in a way that matters: you get it right the first time, every time ▪ Energized by work that has a visible impact on real people having a tough day ▪ A strong communicator who can shift tone and approach depending on who you are talking to ▪ A role with real impact: you are helping people through some of the hardest moments of their lives ▪ The stability of a 30-year-old company with the energy of a growing national brand ▪ Career growth across multiple companies and markets under the Fortify umbrella ▪ A team that values plain talk, hard work, and doing right by our customers ▪ Pay range: $17 to $19/hr, with competitive benefits ▪ The chance to be part of something new: we are building the future of property protection, and your voice matters here Ready to Join Us? If you are ready to be the person who keeps things moving and helps people on their hardest days, we want to hear from you. Apply today and let us show you what it means to be part of the Rytech team. Equal Opportunity Employer Rytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
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Michael Nelson - State Farm Agent · Tulsa, OK
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