Tax Expert - On-Site
Intuit · Des Moines, IA
Job description(tap to read)
Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax's client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You'll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you'll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax's network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred. • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230 • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle. • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies • Bilingual (English/Spanish) communication skills are a plus • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation. • Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. • Exceptional customer service skills, high empathy, and a friendly, professional demeanor. • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts. • Strong verbal and written communication skills. • Ability to work in a fast-paced environment independently while managing multiple priorities. • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States. • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Math Expert - Remote
YO AI Labs · Des Moines, IA
Job Description Role Title: Math Expert Role Type: Contract Location: Remote Scope of Work: • Develop and provide comprehensive, accurate, and insightful responses to complex mathematics prompts spanning undergraduate and graduate curricula. • Review, refine, and deliver "golden responses"—high-quality model answers that exemplify subject mastery for use in AI training. • Collaborate with a distributed team of experts to ensure clarity, precision, and educational value in all mathematics content produced. • Analyze and interpret intricate mathematical problems, proofs, and concepts, distilling them into structured and accessible explanations. • Contribute feedback to improve project guidelines, response standards, and content workflows as the engagement evolves. • Adhere to project requirements regarding format, quality, and timeliness of deliverables. Preferred Qualifications: • PhD in Mathematics or closely related discipline from an accredited institution. • Proven track record of academic excellence and subject-matter expertise, especially at the graduate level. • Exceptional written and verbal communication skills; ability to articulate complex concepts clearly and succinctly. • Experience authoring or reviewing mathematics materials, such as textbooks, exams, problem sets, or journal articles. • Familiarity with various branches of pure and applied mathematics. • Demonstrated attention to detail and commitment to producing precise, high-quality work. • Adaptability and openness to collaborative, iterative feedback in a remote expert network environment. #J-18808-Ljbffr
You will provide excellent service to our internal and external customers as a Guest Services Coordinator. You will support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for Hilton Grand Vacations vacation ownership sales presentations. Here's why you'll love it here We offer an excellent benefits package to our full-time Team Members that include: • Hourly Pay: $19.23 per hour • Medical, Dental, and Vision insurance from Day One • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe • Generous Paid Time Off Program • Paid Sick Days • Team Member Recognition and numerous learning and advancement opportunities • Now offering DailyPay* and more! • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. HGV earned four out of five stars for encouraging work-life balance and offering family-friendly benefits. It is recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families." Our continued dedication to Owners, Members, and Guests has been our greatest honor for the past 30 years. Additionally, our Team Members in resorts, call centers, and corporate offices have received recognition for their outstanding work. Schedule Details: Our Sales Gallery operates 6 days per week. Sales Gallery Team Members will work varying shifts that range between 6:45am through 6:30pm PACIFIC TIME ZONE. Additional Responsibilities Include: • Acquiring Sales personnel attendance each morning for tour assignment purposes. • Preparing & maintaining the daily sales rotation and making vital adjustments accurately following strict tour rules that ensure the tour integrity is maintained. • Using multiple sources to verify tour qualifications of guests prior to assigning tours to Sales personnel. • Contact guests at the scheduled tour time. Walk them through the technical aspects of setting up for their virtual tour. Ensure their tour email is received, they can log in to the tour platform, and their camera is working. • Professionally interact with guests, updating the tour and identifying the next available salesperson, confirming sales connection, and performing a warm transfer to start the tour session. • Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications. • Follow required scripts in greeting and walking guest through the tour setup process, while providing a high level of customer service through warm hospitality and guest happiness. • Accountable for inputting information in system timely and accurately and ensuring the virtual front desk is always covered. • Ensure that all computer input is thoroughly verified for accuracy and timeliness. Also, ensure that all vital reporting is received and distributed on time, including reporting any exception information. • Attend required team meetings and training sessions on camera. • Participation in skills assessments for training is required. • Other duties as assigned. Qualifications: To fulfill this role successfully, you must possess the following minimum qualifications and experience: • High School diploma or equivalent experience. • Able to work a flexible schedule to include evenings, weekends, and holidays. Hours of operations are Pacific Standard Time. • Must reside in the United States. Hawaii, Arizona, Nevada, Utah, Texas preferred. • Previous customer service experience. • Timeshare or hospitality experience is preferred, but not required. • Strong verbal and written communication skills. • Strong technical capacity to balance multiple systems and windows at a time. • Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams. • Must be a self-motivated individual with strong time management skills, able to work independently in a remote work-from-home setting. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodation will be provided to individuals with disabilities for job application, interview, and essential job functions. Contact us for accommodation requests.
Laboratory Assistant
Trinity Health · Des Moines, IA
Job Opportunity: Lab AssistantJoin the MercyOne Family! We are looking to hire a Lab Assistant.As a Lab Assistant at MercyOne, you may work in various laboratory departments to collect blood specimens from hospital patients, work with microbiology or anatomic pathology specimens, or work independently at remote Patient Service Centers. Creates patient encounters, orders laboratory tests, and prepares specimens for testing. Assists technical personnel in sample log-in, testing workflow, and specimen tracking, as appropriate for patient age including neonates, infants, children, adolescents, adults, and geriatric adults.Accurately and efficiently performs venipunctures, and finger sticks ensuring collection of proper specimens for testing and ensuring patient safety.Prepares specimens for testing.Accepts specimens and requisitions from external and internal customers utilizing excellent customer service skills.Identifies patients/specimens using two unique patient identifiers and accurately labels specimen containers.Correctly registers specimens and logs into Laboratory Information System (LIS) appropriate to department where testing is to be performed as needed, or evaluates specimen adequacy and acceptability and logs into LIS.Performs specimen processing as needed. For example, proper identification, aliquoting, plate streaking, preparing slides, special handling, and required documentation.Follows established procedures and policies including infection control and bloodborne pathogens.Handles chemicals according to established safety protocols.Meets defined workload productivity standards. Supports and utilizes LEAN principles.Works proficiently with laboratory information systems and personal computers.Follows established procedures and policies to obtain optimal test turn-around-times.Participates in teaching peers.Handles incoming and outgoing telephone calls utilizing good customer service skills and knowledge of the laboratory.Follows up on and documents out of range temperatures.Schedule: PRNGeneral Requirements:Proof of completion of Mandatory Reporter abuse training specific to population served within 3 months of hire.Knowledge of medical terminology and laboratory experience preferred.Computer skills requiredEducation:High school diploma or GED required.Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!Our CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Lab Assistant - Patient-Centered Diagnostics
MercyOne · Des Moines, IA
MercyOne is seeking a Lab Assistant to support multiple laboratory departments by collecting, processing, analyzing, and reporting tests essential for patient diagnosis and treatment. You will perform venipunctures and specimen handling with accuracy and efficiency.The role requires collaboration in a shared leadership environment and strong computer skills to operate LIS and related systems. Day shift, full-time hours in Des Moines, IA offer comprehensive benefits and growth opportunities#J-18808-Ljbffr