Reference Librarian & Assistant Professor of Law Library
Barry University · Orlando, FL
Job description(tap to read)
Reference Librarian & Assistant Professor of Law Library The Reference Librarian & Assistant Professor of Law Library is responsible for the legal research instruction to all Barry Law students, teaching classes in the LLM and/or JD program, providing workshops, and instructing smallgroups and individuals on any topic of legal research. Additionally, this position assists law faculty with educational technology, scholarship submission and promotion, and identifying research materials. This position provides both traditional and virtual reference and research instructions to all library patrons to include students, faculty, staff, alumni, and members of the bar. The Reference Librarian & Assistant Professor is both an administrative and tenure track position. However, while on the tenure track, this position is not a member of the law school's faculty. Essential Functions Provides reference and research assistance to library patrons: • Consults with patrons in person or via telephone, email, or video conferencing • Conducts reference interviews to determine the exact nature of the question • Advises patrons about useful resources to answer the question • Teaches the patron how to use the resources, if necessary • Responsible for specific reference shifts as assigned by the Associate Director Provides legal research and legal information literacy education to the Barry Law community: • Conducts guest lectures in the first year Legal Research & Writing classes and other classes as requested by faculty • Plans and creates research lessons using lib-guides, workshops, and video • Provides one-on-one instruction to students and faculty • Stays abreast of changes in legal technology Participates in Faculty Liaison Program: • Serves as point-of-contact to the library for assigned faculty members • Assists and instructs faculty members with the use of Canvas, video conferencing, and other instructional technology • Consults with faculty members about scholarship agenda and necessary research resources and help locating materials • Consults with and trains faculty Research Assistants Teaching: • Teaches one or two graduate-level for-credit courses in the LLM and/or JD program Databases and Artificial Intelligence: • Develops instruction and programming focusing on artificial intelligence and legal technology that supports the Barry University School of Law • Evaluates new artificial intelligence and legal technology products and services, recommends adoption of products and services, and serves as a local expert for faculty and students at the School of Law Institutional Repository/Faculty Scholarship: • Trains each journal's incoming editorial board on library resources and services • Maintains the currency and accuracies of faculty scholarship uploaded to institutional repository • Further develops new and innovative ways to promote faculty scholarship (i.e. library website, blogging, working with marketing) • Works with faculty to assist with submitting scholarship for publication (i.e. Scholastica, SSRN, etc.) Other duties as assigned by the Dean of Law School, Law Library Director, Associate Director of Law Library, or Head of Technical Services. Requirements/Qualifications: • Both a Juris Doctor and an MLS degree are required. • One to three (1-3) years of related experience required. • This position requires a comprehensive knowledge of legal research and resources, expert skill level with Westlaw and Lexis, and an expert ability to learn and teach other legal information technologies, such as HeinOnline and ProQuest. • Ability to consult with patrons, analyze advanced problems, and determine most appropriate resources to solve such problems. • Ability to complete projects independently. • High degree of proficiency in word processing, spreadsheets, power point, email, and database management. • Ability to operate basic library equipment, such as computers, printer/copiers, and monitors. • Ability to converse and correspond comfortably with highly educated students and faculty. • Ability to demonstrate outstanding customer service skills when consulting with library patrons, including patience and friendliness. • Ability to maintain calm when dealing with challenging patrons or situations. Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development. Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Child Support Call Center Agent
Conduent State & Local Solutions · Orlando, FL
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Title Child Support Call Center Agent Location: Remote, US Pay Rate: $16.50 [None-Bilingual] $17.00 [Bilingual English & Spanish] Employment Type: Full-Time Shift Information: 7 weeks training 8:30 am- 5 :00 pm EST Monday- Friday, After training 10:30 am-7 pm EST Monday-Friday Job Summary: The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Key Responsibilities: • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. • Answers questions on various issues such as child support payments history and account histories. • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. • Gathers information, research/resolves inquiries, and appropriately documents customer calls. • Ability to read and interpret documents on file. • Understand and retain a large amount of information. • Associates should have the skills to answer and respond professionally to escalate calls, should they arise. • Communicate appropriate options for resolution promptly • Review the customer needs and inform customers of services and resources available to them. Required Qualifications: Requirements • High School diploma or GED • Background and drug screening required • 2 years of high-volume call center or Customer Service experience. • Computer system experience with data entry, database documentation knowledge. • Typing WPM 30 • Two screens/monitors are required • Having your own equipment (PC) Mac is not compatible. While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you're fully equipped to participate effectively. • To approve you working from home, you must send the interviewer two screenshots. • Internet speed- Your internet speed must be at least 400 Mbps. • Device Specifications of your laptop. ****Two screens/monitors are required**** • Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) • Running Windows 10 OS 64 bit • Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB. • Ethernet cable, 50 feet or longer What We Offer: • Competitive hourly pay • Benefits from day one (medical, dental, vision) for eligible roles • Paid time off and holidays • Paid training • Career growth and advancement opportunities • Supportive and inclusive work environment Apply now and make an impact from day one We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seatle, Washington, DC Pay Transparency: Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 - $17.00. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
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