Front Desk Agent
Kimpton Palladian Hotel · Centralia, WA
Job description
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewYork, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle's best new restaurants, live music venues, cafés, and boutiques. When you're not exploring, your home base is a 1910 landmark reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown's hip heritage. You'll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a lobby you won't soon forget. The Palladian beckons today's tech titans and tastemakers. Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Be aware of all rates, packages and special promotions as listed in the Red Book. • Be familiar with all in-house groups. • Be aware of closed out and restricted dates. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Be familiar with hospitality terminology. • Have knowledge of emergency procedures and assist as needed. • Handle check-ins and checkouts in a friendly, efficient and courteous manner. • Use proper two-way radio etiquette at all times when communicating with other employees. • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. • Be able to complete a bucket check, room rate verification report, and housekeeping report. • Balance and prepare individual paperwork for closing of shift according to hotel standards. • Maintain and market promotions and guest programs. • Maintain a clean work area. • Assist guests with safe deposit boxes. Qualifications • College course work in related field helpful. • Experience in a hotel or a related field preferred. • High School diploma or equivalent required. • Computer experience required. • Customer Services experience preferred. • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management. Benefits • In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted between 06/03/2026 - until filled
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Join Our Caring Community The Social Worker, Social Services works in a telephonic environment, assessing and evaluating members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Social Worker, Social Services work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Social Worker, Social Services employs a variety of strategies, approaches, and techniques to manage members' physical, environmental, and psychosocial health issues. You will identify and resolve barriers that hinder effective care and ensure patients are progressing toward desired outcomes through continuous monitoring, assessments, and evaluations. You will develop and maintain member care plans to support individual healthcare needs and goals. You will understand departmental, segment, and organizational strategies and operating objectives, including their connection to related areas. You will make decisions regarding your own work methods, occasionally in ambiguous situations, while requiring minimal direction and seeking guidance when needed. You will follow established guidelines, policies, and procedures to deliver effective and compliant care management services. Use Your Skills to Make an Impact Scheduled Hours • The working hours for this position are Monday through Friday from 9:30 am – 6:00 pm EST. • The first 2 weeks of training will be from 8:30 AM to 5:00 PM EST. • No time off is permitted during the first month of training. The first 60 days following training are critical in building your foundation; therefore, planned or unplanned time will not be approved. What You'll Do: • Serve as a Licensed, Master's-level Social Worker within the Special Needs Plan (SNP) program, functioning as a Support Social Services associate and interdisciplinary care team member. • Conduct telephonic outreach to members with social determinants of health (SDOH) needs to assess, support, and coordinate care using plan benefits and community resources. • Utilize structured assessments to determine appropriate interventions, including care coordination, health education, resource connection, and advocacy. • Collaborate with interdisciplinary team members (e.g., nurse care managers, dietitians, behavioral health, pharmacists), providers, and community partners to address member needs. • Handle both outbound and inbound member interactions in a telephonic, work-from-home environment; perform follow-up as needed to ensure all needs are addressed. • Assess members for additional support needs and initiate referrals to appropriate disciplines based on individualized circumstances. • Develop, update, and maintain member care plans as needed to support ongoing care coordination. • Document all interactions and care activities accurately in the member record to ensure CMS compliance and reflect engagement with members and care teams. 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Additional Information • Work Style: Work at Home; MUST have wired cable or DSL connection directly to a modem. At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40 Pay Range: $59,300 - $80,900 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.