Customer Service Representative

$85k–$110k/yr

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Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state of New Jersey Schedule: Monday-Friday 8:00 am-5:00 pm Pay Rate: $17.66 an hour Position Overview We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs. Key Responsibilities · Review and process energy efficiency incentive applications for accuracy and eligibility · Finalize approved energy applications and ensure accurate payment processing · Provide inbound and outbound customer support via phone and online chat · Assist applicants and program participants with program questions and application status · Perform back-office processing support for utility clients and their customers · Maintain a high level of accuracy while managing repetitive data and detailed information Required Skills & Qualifications · Strong attention to detail and ability to focus on repetitive data-driven tasks · Excellent customer service and communication skills (verbal and written) · Ability to work independently in a remote environment · Comfort working in a technical or regulated setting · Basic computer proficiency and ability to navigate multiple systems Preferred Qualifications · Previous customer service, call center, or data processing experience · Experience in utilities, energy efficiency programs, or technical customer support · Familiarity with CRM systems or application processing platforms Work Environment · Fully remote (work from home) · Structured, process-driven role with consistent daily tasks · Supportive team focused on accuracy, service quality, and customer satisfaction Why Join Us? · Make a meaningful impact by supporting energy efficiency initiatives · Stable remote work opportunity · Be part of a knowledgeable and dedicated energy services team Pay Details: $17.66 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Overview Answer with Care. Guide with Compassion. Support Every Step. We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home-literally. About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Key Responsibilities: • Receive and respond to calls for assigned hospice service areas • Prioritize urgent needs and assess callers' symptoms to guide care decisions • Assign on-call staff or provide treatment guidance per Plan of Care • Provide education, emotional support, and continuity of care • Collaborate with the interdisciplinary team to manage symptoms and avoid crises • Document all calls accurately in electronic medical record systems • Promote patient/family choices and quality of life at end of life • Participate in Quality Assessment and Performance Improvement programs • Maintain professional and compassionate communication with all stakeholders • Provide triage coverage for multi-state/multi-agency network About You Qualifications: • Graduate of an accredited nursing program • Current Registered Nurse (RN) license in a NLC Compact State • Three (3) years of clinical nursing experience • At least two (2) years of experience in hospice, oncology, long-term care, or home health • Bachelor's degree in nursing (BSN) preferred • Prior experience in telephone triage strongly preferred • Proficiency in EMR systems and Microsoft Office Suite • Current CPR certification, valid driver's license, and automobile insurance Work From Home Requirements: • Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload) • Dedicated, quiet workspace • Comfortable wearing a headset up to 12 hours • Ability to navigate multiple computer screens (dual monitors + laptop) • Ability to report to nearest Gentiva branch if needed due to equipment issues Skills and Traits for Success: • Deep knowledge of hospice care and end-of-life needs • Strong patient assessment and communication skills • Ability to remain calm, clear, and compassionate in emotional or urgent situations • Adaptable, dependable, and solutions-focused • Strong documentation and time management capabilities • Sensitivity to diverse backgrounds and experiences We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): • Competitive Pay • 401(k) with Company Match • Career Advancement Opportunities • National & Local Recognition Programs • Teammate Assistance Fund Additional Full-Time Benefits: • Medical, Dental, Vision Insurance • Mileage Reimbursement or Fleet Vehicle Program • Generous Paid Time Off + 7 Paid Holidays • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) • Free Continuing Education Units (CEUs) • Company-paid Life & Long-Term Disability Insurance • Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Ready to support patients when it matters most? Apply now and bring your nursing skills home. Make every call count. Legalese • This is a safety-sensitive position • Employee must meet minimum requirements to be eligible for benefits • Where applicable, employee must meet state specific requirements • We are proud to be an EEO employer • We maintain a drug-free workplace Location Gentiva Hospice Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: • Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon • Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care • Home health care: Heartland Home Health • Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.

Compliance Nurse 2, Long-Term Care Unit The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians. Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency's three program divisions. DCH employees are based in Atlanta, Cordele and across the state. DCH is committed to providing superior customer service and communication, embracing teamwork and fostering accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure. DCH is hiring Nurse Surveyors! The Healthcare Facility Regulation Division (HFRD) is looking for Nurse Surveyors to help inspect healthcare facilities for rules and regulations compliance. Minimum requirements include being a Registered Professional Nurse, OR having a Bachelor's degree in nursing from accredited college or university, AND 5 years of experience as a Registered Nurse. DCH is currently seeking qualified candidates for the position of Compliance Nurse 2, Long-Term Care Unit with the Healthcare Facility Regulation Division. This is a homebased position that will document and conduct on-site surveys and require regional travel. Regional travel may require up to 90% overnight travel. Occasional weekend and after-hours work may also be required. If you reside in the counties listed below, you are eligible for a 15% geographic pay supplement. Please note, this supplement is applicable to positions that are in long-term care units. Banks, Barrow, Bartow, Carroll, Cherokee, Clarke, Clayton, Cobb, Coweta, Dawson, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Hall, Haralson, Henry, Jackson, Lumpkin, Newton, Oconee, Paulding, Pickens, Polk, Rockdale, Spalding, Walton, White The Compliance Nurse 2, under general to limited supervision, conducts on-site surveys of long term care facilities regulated by the state to determine compliance with applicable state and/or federal rules and regulations. This position may be asked to survey other facility types as needed. Surveys are conducted either independently or as a part of a multi-disciplinary team using both an automated and a written survey process to review the quality of nursing care delivered in federal and state long term care facilities (i.e., nursing homes, skilled nursing facilities). Job responsibilities include: • Reviews, monitors and ensures compliance with assigned program area's policies and procedures. • Evaluates highly complex medical situations and prepares survey documents under strict deadlines. • Leads, plans, organizes, and directs all nursing activities in assigned facility. • Responsible for the quality of nursing care delivered in hospitals, public health facilities, and community based programs. • Directs subordinate supervisors and staff. • Provides staff development including orientation, in-service training, workshops and continuing education for all levels of nursing staff. • Reviews state, federal, and other regulatory standards information in order to direct the quality improvement activities and achieve compliance. • Plans and organizes the survey according to the facility's services, size and compliance history. • Gathers data to determine compliance with applicable guidelines through on-site interviews with facility staff and/or clients, observation of procedures, inspection of environment and/or equipment, and review of applicable records. • Compiles report of findings and deficiencies with appropriate evidence to support deficiency. • Recommends adverse action if appropriate and notifies facility of findings. • Reviews and monitors facility's Plan of Correction to determine compliance with applicable guidelines and timeliness of corrective action. • Focuses survey in response to the priority of client's needs and/or complaints, and as findings emerge, changes survey focus accordingly. • Coordinates activities with appropriate agencies. • May assist in providing training and guidance to new employed surveyors. • Expected to remain current on both federal and state requirements for long term care facilities through regular training and review of materials. • May serve as team lead worker • Other duties as assigned. Minimum qualifications include a Bachelor's degree in nursing from an accredited college or university and five (5) years of experience as a Registered Nurse, two (2) years of which in an administrative or supervisory capacity and current Georgia license as a Registered Professional Nurse; or eight (8) years of experience as a Registered Nurse (HCP073) or position equivalent, two (2) years of which in an environment related to the area of assignment, four (4) years of which as a supervisor and current Georgia license as a Registered Professional Nurse. Note: Some positions may require a certification or licensure. Possession of a valid Georgia driver's license, which would enable the applicant to drive in Georgia, and use of a car at work, are required for employees in this job. Position requires extensive statewide and overnight travel (90%). Occasional weekend and after-hours work may also be required. Note: After hire, this position is required to successfully complete all preparatory training provided, including successful completion of the Surveyor Minimum Qualifications Test within the first 12 months of employment as required by Sections 1819(g) (2) (C) (ii) of the Social Security Act, as amended, and Article IV (B) of the Agreement pursuant to Section 1864 of the Social Security Act. Upon successful completion of the SMQT, this position is eligible for a pay increase. In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. Applications without work experience listed will not be considered. Current Georgia state government employees will be subject to state personnel board (SPB) rule provisions. The position may be filled at a lower or higher position level. This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check.