Registered Nurse - Communications Center (Central Triage)
Rochester Regional Health · Centralia, WA
Job description
Job Title: Registered Nurse - Communications Center (Central Triage) Location: Riedman Center/Remote *IN PERSON TRAINING (4-5 MONTHS)* *Working from home / hybrid schedule is an option once trained, will be expected to come into the office when needed* Hours Per Week: 40 Schedule: Days/Evenings/Nights/Weekends (every other weekend + split holidays) 4, 8 or 12 hr shifts *Must live within 1 hour of Riedman Center* SUMMARY: As a Registered Nurse (RN), you're the engine and the heart of patient care at Rochester Regional Health. You make a positive difference every single day in the lives of our patients, their family members and visitors - going above and beyond to meet their needs with courtesy, kindness, respect and compassion. RESPONSIBILITIES: • Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient). • Demonstrates clinical judgment in responding to priority patient needs. • Communicates and documents assessment of patient with the interdisciplinary team. Utilizes all available resources in order to meet the needs of the patient and family. Planning: • Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals. • Includes the interdisciplinary health team as needed. • Demonstrates effective communication with the patient / family and interdisciplinary team. Implementation: • Provides care, treatment and services in collaboration with interdisciplinary health team. • Maintains an appropriate nurse-patient relationship. • Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation. • Initiates and documents education plan for the patient and family based on identified learning. Evaluations: • Evaluates, communicates and documents patient responses to care. • Revises plan of care based on ongoing evaluations and updates documentation appropriately. Education: • Ensures the patient and family receives / understands education / training specific to their needs and abilities using the teach back method for evaluation and documents appropriately. Demonstrates Compassion, Leadership and Professionalism: • Confidently leads the care delivery team through effective communication, collaboration and leadership. • Assumes responsibility and accountability on the unit / patient care team. • Demonstrates the ability to work collaboratively with others. • Demonstrates knowledge of legal aspects of nursing as evidenced by documentation and professional behaviors. • Delegates appropriate responsibilities to assigned nurses and ancillary staff. • Demonstrates ability to manage job related stressors and constructive feedback during intra/interdepartmental relations. • Demonstrates flexibility in meeting staffing needs throughout the organization. • Participates in problem-solving activities at the unit level by identifying the problem and collaboratively working toward resolution. • Provides input regarding protocols, policies and procedures to immediate supervisor. • Provides training / precepting for new team members on the unit. Performance Improvement / Evidence Based Practice / Research: • Demonstrates knowledge of evidence-based practice within practice area and identifies opportunities for performance improvement. • Participates and utilizes the performance improvement process to improve clinical practice. • Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States. Compliance • Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year. • Completes mandatory in-services and health screens in timely manner. • Maintains Basic Life Support (BLS) certification. REQUIRED QUAILFICATIONS • Diploma or Associate's Degree in Nursing required; Bachelor's Degree in Nursing preferred. • Registered Nurse license in New York State. • Basic Life Support (BLS) certification • 3 years RN experience minimum PREFERRED QUALIFICATIONS • Prior experience pediatrics, adult medicine and triage strongly preferred. EDUCATION: AS: Nursing (Required) LICENSES / CERTIFICATIONS: BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED) PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE: $35.34 - $47.13 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
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Specialty Testing Billing Customer Service Support Representative II- Remote
Labcorp · Centralia, WA
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Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Specialty Testing Billing team has an exciting career opportunity for a Customer Service Support Representative. Representative II Work schedule: Monday-Friday 9:30-06:00 PM EST Responsibilities • Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers. • Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone. • Maintain performance goals. • Ability to become proficient with processes after completing a structured training program. Minimum Qualifications • High School Diploma or GED equivalent. • 3 years or more customer service experience. Preferred Qualifications • 3 years or more call center experience or healthcare-related customer service. • 3 years or more medical billing, insurance claims, and explanation of benefits (EOB). • 3 years or more patient billing. • Experience in genetics, women's health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes. • Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers. • Ability to explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy. • Helps establish protocols and procedures; cross-functional collaboration. • Bilingual English/Spanish capability. Skills and Competencies • Strong verbal and written communication skills. • Work and learn in a fast-paced environment. • Attention to detail and organizational skills • Team-oriented mindset with the ability to work independently. • Navigate multiple computer screens and applications • Alpha-Numeric data entry proficiency • Explain billing or account information clearly and professionally. • Energetic, passionate customer service. • Customer-focused problem solving and resolution skills. • Adherence to confidentiality, privacy, and regulatory compliance requirements. APPLICATION WINDOW CLOSES 7/24/2026 PAY RANGE: $19.00-22.00 • All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Labcorp Specialty Testing Billing team has an exciting career opportunity for a Customer Service Support Representative. Representative II serves as a frontline contact for patients, provider offices, and insurance carriers by handling inbound and outbound calls related to patient accounts and billing inquiries. This role is responsible for resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast-paced customer service environment. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here ( .? Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement ( .
About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary: Tryfacta is seeking a Customer Service/ Phone Intake Representative for our client in Madison WI,53705. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now! Position Title: Customer Service/ Phone Intake Representative Location: Madison WI, 53705 Duration: 4 Months Work Schedule: Monday through Friday 35/ hr week Pay rate: $13.07/hr Responsibilities for this position include, but are not limited to: • Answer incoming calls and make outbound calls. • Assist customers with their inquiries. • Communicate courteously with customers by telephone, e-mail, or letter. • Provide a high level of personalized customer service. • Take notes of conversations with customers. • Investigate and solve customer problems. • Update databases with changes to the details and status of each customer. • Use of a variety of computer applications and databases related to call center services and credentialing. • Arrange the distribution of information to managers and coworkers • Maintain respect and discretion. • Follow up inquiries as required via emails or call backs. • Keep accurate records of discussions or correspondence with customers. • Meet with others to discuss possible improvements to customer service. Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Patient Service Representative
Plutus Health · Centralia, WA
About Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas. Life at Plutus Health Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence. At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients. Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals. Job Title: Patient Service Representative Experience: Minimum 1-2 years of experience in Healthcare call center, medical billing, or patient financial services OR Customer service in a regulated environment (healthcare strongly preferred) Location: Dallas, TX / Remote Employment Type: Full-time Job Summary The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. 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Customer Service Associate I
Dollar Tree · Centralia, WA
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