$22/hr
Remote Customer Service Rep
Manufacturing Company · Des Moines, IA
Job description
Customer Support Specialist Are you a highly motivated individual with experience in a call center setting, specifically within the health insurance or medical billing industry? We are looking for a Customer Support Specialist to join our team, focusing on outbound calls to help clientsnavigate medical claims and billing. This role requires a dedicated and professional individual who can provide exceptional service. You'll join a company that values its employees and offers a supportive work environment with clear paths for professional growth. This position offers competitive pay, an incentive recognition bonus, and a comprehensive benefits package that includes health insurance. What's In It For You? This is a fantastic opportunity to leverage your experience in the healthcare industry and join a company that truly values its team members. We provide comprehensive training to equip you with a deep understanding of our systems and processes. Your hard work and dedication will be recognized through competitive pay and an incentive bonus. This role is crucial to building strong client relationships and ensuring satisfaction with our billing and claims services. Key Responsibilities • Make an average of 50 outbound calls per day to clients and patients to follow up on medical claims, verify information, and resolve billing discrepancies. • Serve as a primary point of contact for customer inquiries, handling calls and emails with professionalism and a positive attitude. • Maintain a strong, working knowledge of health insurance plans, medical billing codes (ICD-10, CPT), and claims processes to provide expert assistance. • Act as a patient advocate, identifying and resolving billing issues with a focus on quick, effective solutions. • Collaborate with internal billing specialists and external insurance providers to resolve complex claim issues and ensure timely processing. • Assist other departments as needed, promoting a collaborative and supportive work environment. • Help improve our processes by providing valuable feedback on system needs and potential changes. Skills & Qualifications • Experience in a call center with a focus on health insurance, medical billing, or medical claims is a must. • Excellent verbal and written communication skills are required. • Proficient with data entry and computers, including Microsoft Office products. • Strong organizational skills and the ability to multitask effectively. • Experience in a customer service or sales role is preferred. Compensation & Training • Pay for this position is $22 per hour. • The first week of training will be in-person in Springfield, MA. • After the initial training, the position will be hybrid or fully remote, depending on business needs. • Our comprehensive benefits package includes health insurance and an incentive recognition bonus (eligibility applies). This is an excellent opportunity for a motivated and professional individual to secure a new position. APPLY TODAY! Equal Opportunity: The company's commitment to being an equal opportunity employer ensures that your application will be considered based on your skills and experience, without discrimination.
More jobs in Des Moines, IA
Waste Management is seeking Diesel Mechanics to inspect, maintain, and repair diesel-powered garbage trucks and heavy equipment used for waste collection operations. Diesel Mechanics are responsible for diagnosing mechanical issues, performing preventative maintenance, repairing engines, transmissions, brakes, hydraulic systems, electrical systems, and other truck components, and ensuring all vehicles meet safety and DOT inspection standards. Mechanics use diagnostic tools, hand tools, and shop equipment to complete repairs and maintenance. This position typically pays $28 to $40 per hour, with opportunities for overtime pay, shift differential pay for evening or overnight shifts, tool allowances, and performance or safety bonuses depending on experience and location.Diesel Mechanics are responsible for performing routine maintenance such as oil changes, brake replacements, tire repairs, and hydraulic system maintenance, diagnosing mechanical problems, completing repair work orders, maintaining maintenance records, and ensuring fleet vehicles are safe and operational. Mechanics must follow company safety procedures, maintenance schedules, and DOT compliance requirements.Full-time employees may be eligible for benefits including medical, dental, and vision insurance, 401(k), pension plans in some locations, paid time off, paid holidays, tool reimbursement programs, uniform programs, and opportunities for advancement into Lead Mechanic or Shop Supervisor roles. Some locations may also offer sign-on bonuses, certification bonuses (ASE), and shift differential pay.
Dental Scheduler - Remote
Unique Library · Des Moines, IA
Unique Dental Scheduling Remote Call Center Opportunity Unique has been rated as one of the top ten employers in Southern Indiana! Serving dental practices across North America, Unique Dental Scheduling is a fast growing business in Southern Indiana providing phone-based appointment scheduling for dental patients. For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards. Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Unique's steady growth creates regular opportunities for career advancement and professional development--for ALL of our employees. Introduction to Role Unique Dental Scheduling is a remote call center. You will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development. We believe that each job or role a person has with any company is an opportunity to learn and enhance skills that will take you where you want to be years from now. Calls are measured in accordance with traditional call center statistics. For example, (AHT) your average time spent on a call, (Conversion) how often you are able to schedule a patient, and (Adherence) meeting the minimum time spent on the phones. (IF DENTAL EXPERIENCE): If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them schedule their needed appointments; however, we are unable to give clinical advice over the phone. An added bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply. Equipment and training will be provided. A strong internet connection is required. Our full-time shift availability includes Monday Friday, mid-day and evenings. We also have part-time flexible schedules available. Our agents' schedules are the same week after week for our employees' convenience and consistency. Traits of Successful Candidates • Multitasking • Computer savvy (including typing speed of 40wpm) • Eagerness to assist • Excellent customer service • Reliability • Excellent use of English language • Fluency in Spanish highly preferred Essential Duties and Responsibilities • Answer calls within 3 seconds or less. • Complete a standard call within 5 minutes. • Provide excellent patient care/customer service at all times. • Manage time efficiently while both on and off the phones. • Prioritize tasks/calls in order of importance. • Respond cooperatively to constructive criticism. • MUST be able to ensure a distraction free work environment Education/Experience Requirements • High school diploma or equivalent required • 2 year post high school education preferred • 1-2 years customer service experience required; phone-based highly preferred Additional Requirements • Must have high-speed internet connection. • Must pass a pre-employment background screen. • Must successfully pass ALL pre-employment assessments. • Must provide two work references with their current contact information at time of the interview. Summary of Employment The ideal candidate will be conscientious, respectful, and efficient, have a positive attitude, and thrive in a fast paced environment. Excellent attendance, the ability to apply feedback, and exceptional communication skills are necessary for success. Those who are goal-oriented, flexible, and have excellent patient care will have an advantage in this role. Specifically seeking effective time managers and critical thinkers. Available Schedules • Full-time: Mon-Fri, flexible schedules between 10:00am EST - 9:00pm EST. • Part-time: Mon-Fri or Tues-Sat, flexible schedules between 10:00am EST - 8:00pm EST. Benefits • Healthcare through Cigna • Dental, Vision-premium paid • Employee Assistance Program • Paid vacation and sick leave • Paid Holidays • 401k; 4% company match • Life insurance, premium paid • Long-term disability, premium paid • Short-term disability • Professional development • Bonuses • Possible cost of living differential in base pay depending on location • $1 additional per hour for bi-lingual fluency Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process. Unique provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Crew Team Member
McDonald's · Des Moines, IA
Job Description: Come join us. • Seeking candidates looking to gain employment with the following benefits: • On the job training • Flexible hours • Part-time, full-time • Mornings, afternoons, evenings, late nights • Performance reviews yearly • 30% discount on meals at any McDonald's in US • Eligible crew qualify for Health, Dental, Life and Disability Insurance • Lifelong career-building experiences Responsibilities include but not limited to: • Greeting and serving customers with a smile • Taking food orders and/or bagging food orders accurately • Cash handling • Hospitality • Preparing and serving world-famous McDonald's menu items • Basic cleaning duties Looking to grow into a career? Begin today as crew and quickly train to advance to Crew Trainer, Shift Manager, Department Manager and General Manager positions! If you have an appetite for growth and you can fulfill the responsibilities listed above, please fill out an application now! By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_19666294-39F8-43B9-BDA6-90B49D609FDA_12172 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
Pharmacy Support Staff Beaverdale
grx holdings, llc dba medicap pharmacy · Des Moines, IA
We are looking for a dependable, full time Pharmacy Clerk at our Beaverdale Medicap in Des Moines. This role serves patients and customers by obtaining or receiving merchandise, totaling bill, accepting payment, and making change for customers. Places and executes orders and returns. Maintains and stocks supplies on shelves and keeps general appearance of product shelves and store clean and professional. Highly competitive pay rate commensurate with experience. No nights, Sundays, or holidays, and some flexibility in scheduling. Benefits and 401k with a company match, employee discount, and other benefits available. Pharmacy experience is preferred but not required, we will train you! Responsibilities • Assists patients and customers by running cash register for over-the-counter sales, greeting customers, offering assistance, receiving payments, and providing other services requested by customers. Assists patients via drive-up window to make service more convenient for the customer. • Maintains over the counter stock of medications by reviewing shipments for completeness, putting price tags on the products, and placing the items in their appropriate shelf locations. • Prepares mail order and delivery prescriptions by contacting the patient, calculating charges, packaging prescription(s), and taking them to the post office for mailing to patient. • Places orders for supplies, prepares drug returns and submits data. Receives approval for return from supplier. • Keeps product shelves and counters neat and clean and “faces” shelves by moving items to front and arranging and stacking them. Checks items expiration dates and removes expired and short-dated products. Keeps storefront and waiting area neat and clean through cleaning activities as needed. • Maintains regular and punctual attendance. Develops courteous and professional relationships with patients, customers, and co-workers. • Performs other duties as assigned. Qualifications and Skills • High School Diploma or GED. • Strong Communication Skills. • Attention to Detail. • Ability to work with others as a team to ensure patient satisfaction and a pleasant, professional work environment. • Ability to multi task. • Ability to provide excellent customer service. • Ability to read, understand and follow oral and written instructions. • Minimum of 6 months of customer service experience. Pharmacy clerks are required to register with the state Board of Pharmacy for identification, tracking, and disciplinary action. Any person not currently registered with the Board as a pharmacy support person must obtain registration prior to commencing employment in the pharmacy. Registrations expire on the last day of the birth month of the registrant, every two years. No continuing education is required for registration renewal.