Specialist, Warehouse I

Customer Service Representative The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed. ESSENTIAL DUTIES & RESPONSIBILITIES • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolve customers' service or billing complaints. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. • Refer unresolved customer grievances to designated departments for further investigation. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Refers complaints of product or service failure to appropriate departments for investigation. • Coordinates customers' service needs with other departments as required to ensure customer service. • May receive orders, resolve complaints about billing, and explain how to use product or service. MINIMUM QUALIFICATIONS • High school diploma and 2 - 4 years of relevant, related experience • Some college preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Warehouse Operations Training SpecialistWe are searching for an experienced Warehouse Operations Training Specialist at our Dallas PDC facility.Hyundai MOBIS Parts AmericaWe think creatively and keep challenging ourselves to help create a new future and eventually make humankind's dreams a reality. Ready for the challenge?Who We AreTomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after‑sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis – which are installed on new vehicles in the United States and Canada.DescriptionThe Trainer will be a mentor to all new employees and help create and demonstrate a culture of engagement and positivity. Conducts focused training needs assessments within PDCs; designs, develops, delivers, and evaluates a range of responsive training programs within defined fields of expertise. Training deliverables include all aspects of warehousing activities such as packing, picking orders, sorting, handling returns, inventory, put‑away, building pallets, use of carts/pallet jacks, and all other PDC job functions. Responsible for training and onboarding of new hired individuals and those inducted through job rotation activities by ensuring that they comprehend warehouse processes. Holds audits to measure effectiveness of training and recommend content/delivery improvements. Promotes safety awareness and proper ergonomics in material handling. Works closely with the warehouse managers to ensure working procedures, applications, technology, and systems are up to date.Key ResponsibilitiesDelivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field.Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, demonstrations, meetings, and workshops.Selects training aids, including training handbooks, demonstration models, visual aids, and reference works.Coordinates or performs administrative functions necessary to deliver and document training programs.Provides feedback on the effectiveness/success level of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.Create and administer evaluations (written, verbal, competency demonstration and hands‑on application)Assists in analyzing and assessing training and development needs for individuals or specific job functions.The Training Specialist will implement and interpret SOPs for the PDC Functional Onboarding program at their respective location.The Training Specialist will partner with Lean and Human Resources to support retraining/development initiatives when necessary.Additional responsibilities include assisting with the training metrics at their respective location.The Training Specialist will have indirect reporting to Lean Team to ensure standardization of training, maintenance & support of training materials, and leveraging learning industry best practices.Ensures new hires are provided quality onboarding experience.Train all new associates according to SOPs and processes.Update training resources in collaboration with HQ Lean team.Identify processes that may require their own SOP and communicate with HQ team.Maintain current and accurate training matrix.Ensure all new associates complete all compliance training according to Powered Industrial Trucks – PIT guidelines.Coordinates and supports the facilitation of the Powered Industrial Trucks – PIT training.Cross‑train associates in other areas needed.Provide feedback to Leadership 30/60/90 reviews.When necessary, work within the operation to ensure goals are met.Performs other duties as assigned by management.Work Schedule & Travel RequirementsMonday through Friday, some weekends may be required.Required QualificationsEducation RequirementsSuccessful completion of at least 60 college‑level credit hours; at least 5 years of experience directly related to the duties and responsibilities specified in a warehouse environment.Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.Experience Requirements3 years' experience in a similar position or relevant experience.Minimum of one (1) year experience training, teaching, or presenting to associates.Experience in similar position required, i.e., Lead or Coordinator roles.Working ConditionsWhile performing the duties of this job, the employee is regularly required to stand sometimes in excess of 7 hours and use hands to handle or feel.The employee may periodically lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.SkillsConfidence in presenting and facilitating information to groups of individuals.Teaching and facilitation skills. The ability to train others.Ability to determine training objectives.Organizing and coordinating skills.Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.Skill in preparing instructional aids and plans.Lead, mentor, counsel and manage performance of staff.Serve as a thought leader, mentor and coach on continuous improvements.Sound time management skills.Ability to read, write and communicate effectively.Interpersonal skills sufficient to develop and maintain cooperative working relationships with others.Proficient counting and mathematical skills.Excellent communication skills, both written and verbal.Familiar with use of WMS systems and Warehouse Operations.Employment TypeNon‑ExemptHyundai Mobis Parts America - BenefitsWe offer a competitive benefits package for full‑time employees which include:Medical, Dental, and Vision401K with employer matchingTuition ReimbursementPaid Vacation, Paid Sick Days and Paid HolidaysMapped career plans; we believe in developing and promoting our talent!Company Discounts & more!Equal Employment Opportunity StatementOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.#J-18808-Ljbffr

Walmart Stores | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 350 North Bluegrove Road | Responsibilities: Unload trucks; Sort products in the backroom; Stock products on shelves; Greet customers and answer questions; Engage vendors and drivers...Hiring Immediately >>

Material Handler II - Third Shift (Mon - Fri |10pm - 6:30 am) Job Category: Warehouse Operative Full-Time On-site Dallas, TX 75241, USA Job Details Description Essential Job Functions • Sign off bill of lading (BOL), cross check packing list, picking, put away, work on more challenging material handling equipment, cross checking vendor accuracy, checking for damaged cargo during loading, unloading, labeling cargo • Fills client orders safely, efficiently, and within Crane SOPs. • Responsible for ensuring that distribution activities are conducted in accordance with internal quality standards while maintaining a safe work environment. • Reads and follows work orders, and follows instructions to ascertain materials or container loads to be moved • Only authorized to use the following equipment after successful training: Pallet jack, Rider jack, Standup, Order/Cherry Picker, Turret Truck, Reach Truck, Forklift over 5K • Not authorized to use heavy lifts • Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand forklift, or other warehouse equipment. • Loads materials into vehicles and installs strapping, bracing or padding to prevent shifting or damage in transit • Counts, weighs, and records number of units of materials moved or handled on daily production sheet • Attaches identifying tags or labels to materials • Scans freight via warehouse management system with RF equipment • Completes required paperwork thoroughly and promptly. • Performs housekeeping tasks to maintain a safe work environment. • Accurately and courteously load client merchandise • Job requires presence on-site at the assigned work location • Other duties as assigned Other Skills & Abilities • Ability to add, subtracts, multiply and divide in all units of measure using whole numbers, fractions and decimals. • Ability to read, comprehend and complete basic checklists, forms or other related documents. • Identifies and resolves problems in a timely manner. • Balances team and individual responsibilities. • Consistently at work and on time. Physical Requirements • Job requires the ability to use vision, adjust focus and work on a standard computer screen • Stand or sit for long periods of time • Reach with hands and arms and stoop, kneel, crouch and frequently required to climb or balance • Regularly lift and/or move 50 pounds by hand • Job requires presence on-site at the assigned work location Education & Experience • High School Diploma or GED preferred. • Greater than one-year of related experience Certifications & Licenses • Forklift certification must be obtained within 90 days of hire. • Other professional certification may be required in some areas, as assigned. Why Should You Work for Crane? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: • Quarterly Incentive Plan • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use • Excellent Medical, Dental and Vision benefits • Tuition Reimbursement for education related to your job • Employee Referral Bonuses • Employee Recognition and Rewards Program • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities • Employee Discounts • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. Company benefits are contingent upon meeting eligibility requirements and plan conditions.